Lakeland Walking Breaks, walking breaks in the Lake District

 

Full Terms and Conditions

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Jonathan Craig Guides is a trading name of Hotel Marketing Support Services, 36 Ghyll Road, Windermere, Cumbria LA23 2LW. Hotel Marketing Support Services operate a range of web sites and offer a range of tourism related products. These terms and conditions apply for the supply of Jonathan Craig Guides products.

These terms are set out in accordance with the The Consumer Contract Regulations 2013, which came into force in the UK on 13th June, 2014. Their intention is to inform the purchaser of their rights under the contract and provide protection for both the purchaser and Hotel Marketing Support Services. The contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes arising. The language that the contract shall be conducted in will be English and Hotel Marketing Support Services shall accept no liability for any misinterpretation of the language of the contract. Nothing in these conditions is intended to limit any rights you might have as a consumer under English law. If any part of these conditions is unenforceable, including any provision in which Hotel Marketing Support Services excludes its liability to the purchaser, the enforceability of any other part of these conditions will not be affected.

The contract for purchases of Jonathan Craig products will be with Hotel Marketing Support Services. Any contract for goods and services bought from a third party vendor working as an associate of Hotel Marketing Support Services, for example, hotel accommodation at a hotel advertising Jonathan Craig guides on its web site or selling Jonathan Craig guides, shall be with that vendor and under the terms and conditions set out by that vendor and Hotel Marketing Support Services shall have no responsibility whatsoever with regard to such a purchase.

Hotel Marketing Support Services uses the Paypal payments service. Paypal is not responsible for the delivery of goods ordered directly from Hotel Marketing Support Services. Payment shall be accepted under the terms and conditions of Paypal and under the terms and conditions displayed on their web site.

Hotel Marketing Support Services must receive confirmation that payment of the whole of the price for the goods and post and packing, if applicable, has been authorised before an order can be accepted and the contract formed. Once payment has been confirmed as being authorised a legally binding contract will exist between Hotel Marketing Support Services, under the trading name Jonathan Craig Guides and the purchaser on these terms. Any term sought to be imposed by the purchaser will not form part of the contract.

Hotel Marketing Support Services is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding Jonathan Craig Guides products. If an error or inaccuracy is discovered with regards to the advertised price of goods ordered, Hotel Marketing Support Services will contact the purchaser as soon as possible by e-mail. This will be to inform the purchaser of the correct price of the goods, and will include the option to continue with the order at the amended price, or to cancel the order altogether.

If the purchaser is an individual and are not buying goods on behalf of a business, there are certain circumstances in which they may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

A purchaser may withdraw an order for goods at any time up to the end of the 14th day after they have received the goods ordered. The purchaser does not need to give Hotel Marketing Support Services any reason for withdrawing the order nor will they have to pay any penalty.

To withdraw an order the purchaser must notify Hotel Marketing Support Services in writing at the address contained in Paragraph one above, or by e mail.

If the purchaser has received the goods before withdrawal of the order then they must be sent back to Hotel Marketing Support Services at the purchaser's cost and risk. Upon receipt of the returned items, a refund of the purchase price, plus any postage charged in order to send the items to the purchaser, shall be made.

When sending back any item, the purchaser must include any other material included with the goods, including marketing material, vouchers and special offer notifications.

If the purchaser withdraws an order before Hotel Marketing Support Services have dispatched the goods any sum debited to Hotel Marketing Support Services from the purchaser's debit or credit card, or paypal account, will be re-credited as soon as possible and under the terms and conditions of the Paypal payments service. If the purchaser has received an order and returned it to Hotel Marketing Support Services, any sum debited to Hotel Marketing Support Services from the purchaser's debit or credit card or paypal account will be re-credited upon receipt by Hotel Marketing Support Services of the returned goods, and under the terms and conditions of the Paypal payments service. When returning goods the purchaser is strongly advised to use the registered postal service.

Any financial dispute regarding returned goods or refunds shall be referred to the Paypal payments service disputes procedure, details of which can be found on the Paypal website.

If Hotel marketing Support Services has insufficient stock to deliver the goods ordered by the purchaser, Hotel Marketing Support Services shall notify the purchaser as soon as possible and any sum paid in respect of the order will be re-credited to the purchaser's account and Hotel Marketing Support Services will notify the purchaser by e-mail at the address given by the purchaser at the time of ordering. The refund will be made as soon as possible and under the terms and conditions of the Paypal payments service. Hotel Marketing Support Services shall not be obliged to offer any additional compensation for disappointment suffered, or any alternative product.

All single book orders are delivered by post using the method specified to the purchaser at the time of ordering. Items sent by UK standard delivery will be posted using the ordinary 2nd class Royal Mail postal service unless, at the discretion of Hotel Marketing Support Services a faster method of delivery will be necessary. The cost of the postage charged will be according to the information page of the book or books concerned.

The purchaser shall become the owner of the goods, and have sole responsibility for the goods when the goods are received by them. Ownership shall refer back to Hotel Marketing Support Services should the order be cancelled under terms set out above.

Hotel Marketing Support Services will endeavour to dispatch all orders within 24 hours of confirmation of payment, if possible, and in any event within 6 working days of confirmation of payment.

Multi- book orders may be delivered by postal service or courier dependent upon the size of the order.

All goods will be dispatched to the name and address notified by the purchaser at the time of ordering. It is the purchaser's responsibility to provide an accurate address to which the goods should be delivered, and Hotel Marketing Support Services shall accept no liability for goods dispatched to an address that has been wrongly given.

Unless otherwise specified on the information page of the book concerned, the cost of postage shall be borne by the purchaser, and shall be notified at time of purchase.

The above delivery arrangements apply only for delivery to addresses on the UK mainland.

If upon delivery the goods are not as ordered or are damaged or the delivery is of an incorrect quantity, Hotel Marketing Support Services shall have no liability to the purchaser unless the purchaser notifies Hotel Marketing Support Services of the problem, in writing or by e mail within 14 days of the delivery of the goods in question. If the purchaser does not receive goods ordered within 10 working days of the date on which they were ordered , Hotel Marketing Support Services shall have no liability to the purchaser unless the purchaser notifies Hotel Marketing Support Services in writing of the problem within 14 days of the date on which the goods were ordered.

Hotel Marketing Support Services operates a refund policy whereby goods that are not as ordered or are damaged may be returned. The only obligation on the part of Hotel Marketing Support Services will be, at our discretion, to make good any shortage or non-delivery; to replace any goods that are damaged; or to refund to the purchaser the amount paid for the goods in question to the original method of payment, unless such method is no longer valid in which case a credit note will be issued to the value of the refund due.

Hotel Marketing Support Services will not be liable to the purchaser for any indirect or consequential loss or damage arising out of any problem notified to us under these conditions and Hotel Marketing Support Services shall have no liability to pay any money to the purchaser by way of compensation other than to refund the amount paid for the goods in question as outlined above.

Hotel Marketing Support Services operates a complaints handling procedure which is used to try to resolve disputes when they first arise. Hotel Marketing Support Services tries to resolve all disputes amicably. If you have a complaint, please contact Hotel Marketing Support Services at the address given in paragraph one of these terms, or by using the contact form on this web site.

Hotel Marketing Support Services, it's agents, employees or other representatives will not be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Any information given by users to Hotel Marketing Support Services for use in buying products or services or taking part in any other area of the site operation will only be used in relation to the purpose for which was originally intended. We may, from time to time, contact you to inform you of products similar to those that you have purchased which we think you may be interested in. Hotel Marketing Support Services do not pass on or sell details of people buying their products to third party organisations or companies except in the case of such third parties being an integral part of the delivery of the service supplied to the customer.

These terms and conditions may be subject to alteration without notice

Thank you for taking the time to read these terms and conditions . We hope that you enjoy your guides.

 

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